Support
BuilderLevel is the project portal your home builder uses to run your build. It keeps your messages with the builder, your selections, change orders, photos, files, and schedule in one place, on the web and in the BuilderLevel app for iPhone and Android.
Common questions
How do I get access?
Your builder invites you. When they add you to your project, you get an email from BuilderLevel with a link to set your password. After that, sign in with the same email on the web or in the BuilderLevel app. If you never got the email, check your spam folder, then ask your builder to confirm the address they have for you and send the invite again.
I forgot my password.
Go to the sign-in page and choose Forgot password?. Enter your email and we send you a link to set a new password. The app has the same option on its sign-in screen.
How do I turn notifications on or off?
In the BuilderLevel app, open More and use the notifications switch. You can also turn them off for BuilderLevel in your phone’s settings: on iPhone, Settings, then Notifications, then BuilderLevel; on Android, Settings, then Notifications, then App notifications, then BuilderLevel. Email notifications are under Settings, then Notifications, when you sign in on the web.
How do I delete my account?
In the app, open More, then Delete account. On the web, use the delete account page. Your account is deleted 7 days after you ask, and we email you when it is done. Messages and files you already shared stay on your builder’s project, shown as coming from “Deleted user”.
Who can see what I post?
Your builder’s team sees everything on your project. Anyone else, such as a designer or a trade partner, sees only the conversations and files your builder shares with them.
Contact us
- Phone or text
- (402) 594-1420
- Hours
- Monday to Friday, 8am to 6pm Central. We reply the same business day.
For questions about your project itself (dates, prices, selections), your builder is the best person to ask.