BuilderLevel

Terms of Service

Last updated: September 30, 2026

These Terms of Service (“Terms”) are a legal agreement between you and Komvo, LLC (“Komvo,” “we,” “us,” or “our”) governing your access to and use of BuilderLevel, our construction-management platform, including its websites, the web app, the BuilderLevel mobile apps for iOS and Android, and related services (the “Service”). BuilderLevel is a product of Komvo, LLC. By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

1. The Service

BuilderLevel is software that helps home builders and general contractors manage projects, budgets, schedules, selections, bids, change orders, files, photos, and communications with their teams, trade partners, and clients, and to connect optional third-party integrations. We may update, improve, or modify the Service over time.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorized use. You are responsible for the accuracy of the information you provide and for the actions of users you invite to your organization or projects.

3. Your content

“Customer Data” means the content you and your invited participants submit to the Service: projects, budgets, schedules, selections, messages, files, photos, and similar materials. As between you and Komvo, you own your Customer Data. You grant Komvo a limited, non-exclusive license to host, copy, transmit, process, and display Customer Data solely to provide and support the Service, including through the sub-processors described in our Privacy Policy. You are responsible for having the necessary rights to submit your Customer Data and for its content.

4. Acceptable use

You agree not to, and not to permit anyone to:

  • use the Service in violation of any law or third-party right;
  • upload malware or attempt to disrupt, gain unauthorized access to, or probe the Service or its infrastructure;
  • reverse engineer, resell, or create derivative works of the Service except as permitted by law;
  • use the Service to send unsolicited communications or infringe others’ intellectual property;
  • misrepresent your identity or access data you are not authorized to access.

5. Third-party integrations and services

The Service can connect to third-party services such as QuickBooks, Dropbox, CompanyCam, DocuSign, and PandaDoc. Your use of those services is governed by their own terms and privacy policies, and you are responsible for maintaining your own accounts with them. Komvo is not responsible for third-party services, and their availability or terms may change. You authorize Komvo to access those services on your behalf to provide the features you enable; you can revoke that access at any time.

6. Fees

We may provide the Service at no charge during an evaluation or design-partner period, on an as-available basis. If we introduce fees, we will provide notice and updated terms before they apply, and continued use after they take effect constitutes acceptance.

7. Intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by Komvo and its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes. We reserve all rights not expressly granted. Feedback you provide may be used by us without restriction.

8. Confidentiality

Each party may access non-public information of the other. Each party agrees to protect the other’s confidential information with reasonable care and to use it only to perform under these Terms.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. THE SERVICE IS A TOOL AND DOES NOT PROVIDE LEGAL, ACCOUNTING, OR PROFESSIONAL ADVICE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOMVO AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL. KOMVO’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

11. Indemnification

You agree to indemnify and hold harmless Komvo from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

12. Term and termination

These Terms apply while you use the Service. You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if necessary to protect the Service or others. Upon termination, your right to use the Service ends; we may delete Customer Data after a reasonable period, and you are responsible for exporting any data you wish to retain beforehand.

13. Mobile apps

If you download a BuilderLevel mobile app from the Apple App Store or Google Play, these Terms apply to your use of the app, together with the following:

  • Parties. These Terms are between you and Komvo, LLC only. Apple Inc. and Google LLC (each an “App Store”) are not parties to them and are not responsible for the app or its content.
  • Licence. We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, as permitted by the App Store’s usage rules (for Apple, the Usage Rules in the Apple Media Services Terms and Conditions), solely to use the Service.
  • Support and maintenance. Komvo, LLC alone is responsible for supporting and maintaining the app. The App Store has no obligation to provide any support or maintenance for it.
  • Warranty. To the extent any warranty is not disclaimed in Section 9, Komvo, LLC alone is responsible for it. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any, to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
  • Claims. Komvo, LLC, not the App Store, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, claims under consumer protection, privacy, or similar laws, and claims that the app infringes a third party’s intellectual property rights.
  • Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Third-party terms. You must comply with your wireless carrier’s and any other applicable third-party terms when using the app.
  • Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the app, and on your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

Questions, complaints, or claims about the app go to Komvo, LLC, 5900 Balcones Dr, Suite 29404, Austin, TX 78731; support@builderlevel.com; (402) 594-1420.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date; material changes may be communicated through the Service. Continued use after changes take effect constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Texas for any dispute not subject to any separate arbitration agreement.

16. Miscellaneous

These Terms, together with the Privacy Policy, are the entire agreement between you and Komvo regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Contact

Questions about these Terms can be directed to:

Komvo, LLC
5900 Balcones Dr, Suite 29404
Austin, TX 78731
support@builderlevel.com
(402) 594-1420